Our Sales Policies

By purchasing anything from www.OzTuning.com, you automatically agree to all sections within this Policy. Oz Tuning, LLC will make all efforts to ensure customer vehicle safety. However, customers assume all risks involved when modifying their vehicles and modify their vehicles at their own discretion.

Tunes and tuning services are considered digital goods. As with all digital goods, once the initial tune is emailed to the customer, the sale is final. There are NO REFUNDS on digital goods, NO EXCEPTIONS.

***** All tuning services are time-limited. All tunes will include 90 days of complementary datalog reviews and/or personalized adjustments to cover adjustments such as firmer/softer shifts, increased/decreased throttle response, etc. Changing or adding modifications to the vehicle that would require a tune adjustment would not be considered a "preference-based adjustment" and would not be covered by a complimentary update.

***** During the tuning process for Advanced or Forced Induction tunes, a tune will be considered "complete" if no follow-up contact is received from the customer within 30 days of receiving a tune revision.

(Should your tuning window expire for any of the above reasons, you will be asked to purchase a re-tune through the website to "reset" your tuning time period, at which point the customer will receive a new 90-day window for complimentary adjustments and datalog reviews and/or another 30-day window for Advanced or Forced Induction tunes.)

It is the policy of Oz Tuning, LLC to NOT disable, modify, or otherwise leave inoperable any Federally mandated emissions equipment or On-Board Diagnostic (OBD) systems or monitors on ANY vehicle. It is a violation of the Federal Clean Air Act, for us to do so.

Ensuring that all emissions, noise/sound, and speed/use related laws are followed is the responsibility of the Buyer(s). Installation and use of these products indicate that this disclaimer has been read, acknowledged, and understood fully by both the Buyer(s) and Installer(s). The Buyer(s) assume all associated risks of the purchase and cannot hold Oz Tuning, LLC liable.

All customers understand and agree that any problems or errors related to any tuning software or device, are outside of the control of Oz Tuning, LLC. Oz Tuning, LLC will make all efforts to resolve any issues, up to or including, working directly with the software/hardware provider, on customers' behalf. However, Oz Tuning, LLC assumes no risks for any damages incurred due to software or device errors. Customers modify vehicles at their own risk and assume all responsibility.

Oz Tuning, LLC assumes that all vehicles are properly maintained, and free of mechanical defects. This includes, but is not limited to, manufacturer defects pertaining to the vehicle which may or may not be covered under the vehicle manufacturers warranty. It is the responsibility of the vehicle owner to properly maintain and/or repair their vehicle, and by installing an Oz Tuning, LLC tune, you assume all responsibility. Oz Tuning, LLC has no control over vehicle maintenance or health, and as such, cannot be held responsible for any undesirable effects from tuning caused by improper maintenance or any other mechanical issue. Oz Tuning, LLC will take every precaution reasonable when tuning a vehicle, up to and including providing advice or troubleshooting support for any issues, but the end user (vehicle owner) assumes all risk and responsibility.

You may purchase merchandise from this Website by using any one of the payment options available at checkout. Oz Tuning reserves the right to change its payment procedures at any time without prior notice to you.

Returns will only be accepted if the product is new, unopened, and never installed. Returns must be completed within 30 days of the original order. Returns must be accompanied by a valid Return Authorization Number (RAN). Please contact us prior to returning a product to receive an authorization number. Products returned without a RAN will be not be accepted and will be returned to the sender.

At this time, Oz Tuning ships merchandise to locations within the United States and US territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Oz Tuning ships merchandise to Canada and Mexico, but not to other international locations.

*The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to the shipping carrier. Tuning services are a digital good, so shipping restrictions do not apply.

*We reserve the right to choose an alternate carrier in an effort to save on shipping costs. The delivery date will not be affected.

*You have 30 days after you physically receive your product(s), to verify the contents and fitment. After 30 days, it is acknowledged that your order is correct, and Oz Tuning is no longer responsible if your order is incorrect.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Oz Tuning is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Oz Tuning.

The references and descriptions of products or services within the Website materials are provided "as is" without any warranty of any kind, either express or implied. Oz Tuning is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Oz Tuning.
The inclusion of material on this server does not imply any endorsement by Oz Tuning, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Oz Tuning tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

All notices from Oz Tuning to You may be posted on our Website and will be deemed delivered within thirty (30) days after posting.

All content appearing on this Web site is the property of:
Oz Tuning
Copyright © 2021 Oz Tuning.
All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016-2021 Oz Tuning. All rights reserved.

All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Oz Tuning. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Oz Tuning or any third party, except as expressly granted herein.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Oz Tuning and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Oz Tuning believes that customer conduct violates applicable law or is harmful to the interests of Oz Tuning and its subsidiaries.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Oz Tuning and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Oz Tuning believes that customer conduct violates applicable law or is harmful to the interests of Oz Tuning and its subsidiaries.