Frequently Asked Questions

Step 1 – Plug up your RTD Interface or MPVI2, and your laptop to your vehicle. NOTE: You will be using VCM Scanner BETA (NOT the RTD Flasher or VCM Editor) for this procedure, so open up that too. *If you have not downloaded the VCM Scanner software, you can do so by clicking here.…

There is an issue with the datalogging config file on your nGauge. If your nGauge came from us, you likely selected a different set of PIDs to log/view and overwrote the config we preloaded to the device. If you did not get your device from us, you never had the correct config file, and you’ll…

When your nGauge powers up you will see on the bottom of the screen a “FW” with a number after it. If it is earlier than FW326, perform the steps below. *** If you have FW326 or higher, your firmware is up to date, and you will not need to perform the steps below ***…

Step 1 – Plug you nGauge into your vehicle. __________________________________________________ Step 2 – Select “Tuning”. __________________________________________________ Step 3 – Arrow down ▼ and select Module Config. __________________________________________________ Step 4 – Follow the prompts to reach Tire Height. Step 5 – Use the “-“ and “+” to adjust in inches, and select the checkmark √ to…

► VERY IMPORTANT ◄ If you have a connection issue with your device and your computer can’t connect to your RTD or MPVI2 to “Resync” and gives a message, “Please connect an MPVI or RTD interface”, you will need to download and install the drivers from HP Tuners. Use the link here Drivers, and click…

1 Make sure the microSD card is inserted into the nGauge. 2 Plug the nGauge into the vehicle using the supplied OBDII cable. 3 With the nGauge powered on and at the main menu, select “Tuning”. 4 Scroll down using the down arrow ▼ until you get to the bottom and select “Read Vehicle”. 5…

Step 1 – Power Device on. __________________________________________________ Step 2 – Select “Gauges”. __________________________________________________ Step 3 – Select “Connect” __________________________________________________ Step 4 – If first time connecting to vehicle for datalog the nGauge will prompt you to choose a configuration. Select “FORD_GAS_2008_UP”. __________________________________________________ Step 5 – The N Gauge will now scan the vehicle for available…

Step 1 – Plug up your RTD Interface and your laptop to your vehicle. NOTE: You will be using VCM Scanner BETA (not the RTD Flasher or VCM Editor) for this procedure, so open up that too. *If you have not downloaded the VCM Scanner software, you can do so by clicking here. __________________________________________________ Step 2 – Connect to the…

Step 1 – Plug your nGauge into your vehicle. __________________________________________________ Step 2 – Select Diagnostics from the main menu. __________________________________________________ Step 3 – Arrow down and select Functions. __________________________________________________ Step 4 – Follow the prompts until you find the Reset PCM KAM option and select it. __________________________________________________ Step 5 – You will see a notification…

When I try to update my tuner, it says “Please connect Bully Dog/SCT device” but it’s already plugged in. This is an issue with your PC’s driver software. If problem persists, contact SCT Tech Support and their support staff will walk you through fixing this issue. When I connect the tuner to the vehicle, it…